Saturday, 31 October 2009

Scandinavian Airlines 2D code mobile boarding passes - SAS go fully paperless

After a successful trial earlier this year, Scandinavian airlines have announced that passengers can now use 2D code mobile boarding passes on flights operated by SAS and Blue1 across Scandinavia and Europe.

SAS Scandinavian airlines mobile boarding passSAS mobile boarding pass (with 2D Code)

- When passengers check-in via SMS or the SAS Mobile Portal (http://m.flysas.com), check-in confirmation contains a web link and when clicked the Mobile Boarding Pass is displayed on the phone

- The Mobile Boarding Pass contains details of flight number, seat number, departure and arrival time - and it also contains a 2D Bar Code

- The 2D Bar Code can be used to register baggage at SAS Self Service Kiosks. Holding a mobile boarding pass up to the bar code scanner starts the baggage check process

- To board the plane the bar code is simply held up to a bar code scanner at the gate

SAS Scandinavian mobile checkin benefitsSAS Mobile boarding pass benefits

Scandinavian Airlines / SAS have been pushing mobile services this year as they strive towards having 80% of passengers check-in using the internet or mobile. A few months ago a hard copy of the Scandinavian Airlines tongue-in-cheek 'Love At First Flight' guide to mobile travel solutions was sent to a large number of customers to promote SAS mobile products:

SAS Scandinavian airlines mobile Love At First FlightLove At First Flight guide to mobile solutions (read the whole story here)

The SAS mobile initiatives are a good example of how mobile marketing is more than just 'banners on a different screen.' Mobile should be seen as an enabler and there are great opportunities to harness mobile to improve customer experience. Full mobile check-in is a good example of this - making life easier for passengers and streamlining process for the airline at the airport.

So how long before mobile check-in becomes the norm?

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